FAQ

Frequently Asked Questions

How Will My Artwork Be Shipped?


- Ships in a tube Certain artworks will arrive rolled in a dent-resistant tube.This method is especially safe for Prints & unframed Paintingsoversized works, and provides lower shipping costs as well. - Ships in a cardboard box Framed Prints and Canvases will ship flat in a sturdy, well-protected cardboard box. I am doing my best to ensure artworks are shipped according to my very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from my studio to your home. - Ships in a crate Large artworks are shipped in a very sturdy wooden crate that is built for shipping art all around the world. The crate will contain packaging materials that will keep the artwork firmly in place during its journey, and will be tightly sealed together.




I'm Having Trouble Paying By Credit Card/PayPal. What Do I Do?


Credit Card Issues

If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.

Double-check the information you entered during checkout:
-Did your billing address change recently? -Did you enter the correct CVV code? -Did you get a new card with a new expiration date? About the CVV Code
If using a credit card to purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card. Review your bank’s fraud-alert policies.
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.

Review your bank’s daily withdrawal limit.
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.




Returns and Refunds


Original Artwork Return Policy This is a very small shop, unfortunately we cannot accept returns or exchanges. Please keep this in mind when placing your order (Some exceptions will apply)




What Payment Methods Do You Accept?


All Following payment methods are Accepted: - Visa - MasterCard - PayPal




Who Pays For Return Shipping Costs?


Returnings of Original Artworks are examined on case-by-case basis in order to determine what has gone wrong. The collector/byer is held responsible for the return costs (Shipping and Customs) required to deliver the artwork back to the artist.