Frequently Asked Questions
How Will My Artwork Be Shipped?
I'm Having Trouble Paying By Credit Card/PayPal. What Do I Do?
If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
Double-check the information you entered during checkout:
If using a credit card to purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.
Review your bank’s daily withdrawal limit.
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.
Returns and Refunds
What Payment Methods Do You Accept?
Who Pays For Return Shipping Costs?
Returnings of Original Artworks are examined on case-by-case basis in order to determine what has gone wrong. The collector/byer is held responsible for the return costs (Shipping and Customs) required to deliver the artwork back to the artist.